The EU may force Meta to re-enable third-party AI chatbots on WhatsApp
Last year, Meta changed the WhatsApp Business Solution Terms in a way that severely limited what third-party AI chatbots are allowed to do (essentially, they were relegated to customer support). The European Commission decided to take a closer look as it sensed potential issues. The investigation is still ongoing, but the Commission feels that it can’t wait for the full investigation to conclude because the delay can cause irreparable harm to competition in the market. “AI markets are developing at rapid pace, so we also need to be swift in our action,” said Teresa Ribera, Executive...
Last year, Meta changed the WhatsApp Business Solution Terms in a way that severely limited what third-party AI chatbots are allowed to do (essentially, they were relegated to customer support). The European Commission decided to take a closer look as it sensed potential issues. The investigation is still ongoing, but the Commission feels that it can’t wait for the full investigation to conclude because the delay can cause irreparable harm to competition in the market. “AI markets are developing at rapid pace, so we also need to be swift in our action,” said Teresa Ribera, Executive...
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