PolyAI, which uses AI to handle call center calls, raised a $40M Series B led by Georgian at a $300M post-money valuation, bringing its total funding to $70M (Kyle Wiggers/TechCrunch)

Kyle Wiggers / TechCrunch: PolyAI, which uses AI to handle call center calls, raised a $40M Series B led by Georgian at a $300M post-money valuation, bringing its total funding to $70M  —  Is it possible to build a voice assistant for the call center that can pick up on indirect questions to figure out the best time to hand calls over to a human?

Sep 7, 2022 - 14:32
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PolyAI, which uses AI to handle call center calls, raised a $40M Series B led by Georgian at a $300M post-money valuation, bringing its total funding to $70M (Kyle Wiggers/TechCrunch)

Kyle Wiggers / TechCrunch:
PolyAI, which uses AI to handle call center calls, raised a $40M Series B led by Georgian at a $300M post-money valuation, bringing its total funding to $70M  —  Is it possible to build a voice assistant for the call center that can pick up on indirect questions to figure out the best time to hand calls over to a human?