Standard Bank customers left seeing zero balances during outage
Standard Bank customers took to social media and other online platforms to express their frustrations over the bank's app issues yesterday.
Many Standard Bank customers were left irked early yesterday morning, 2 December 2024, when the bank’s app experienced technical issues that saw some seeing zero shown as their balance.
MyBroadband reported on the issue on 2 December 2024 after some of the bank’s app users shared complaints online. According to the publication, internet banking was also experiencing problems to the frustration of many of the financial institution’s clients. Here’s more on the outage and how some of those affected reacted.
STANDARD BANK APP AND INTERNET BANKING OUTAGE
Standard Bank customers were reported to be experience limited functionality or seeing error messages while using the app and internet banking. Some took to Downdetector, an outage tracking website, to share what they were experiencing. According to the messages posted, some started having problem the day before on 1 December 2024, while for most the issue was on the next day from around 7:30.
COMPLAINTS FROM CUSTOMERS
MyBroadband stated that the various problems customers experienced included balances showing as zero or not showing correctly. The error message on the banking app read: “Continue banking with limited functionality? Our services are currently limited, and only some app features are available.”
With those using internet banking getting a service error notification: “Service Error: This service is currently unavailable. Please try again later, while we investigate.”
Here are some of the customer’s complaints.
“Anyone having issues with the standard bank app? @StandardBankZA what’s going on?”
“#Standardbank is offline or something?? Can’t even log In.”
“Is there anyone who is experiencing problems with the standard bank app??”
STANDARD BANK RESPONDS
Speaking to MyBroadband Standard Bank said at the time: “Standard Bank technical teams are currently working to resolve the issue. The bank apologises for the inconvenience that this has caused.”
They also told the publication when the issue was resolved by saying: “Standard Bank can confirm that the disruptions that impacted services on its Mobile Banking App, Cellphone Banking and Internet Banking has been resolved. The Bank apologises for the inconvenience that this has caused. Technical teams will continue to monitor the services closely.”
SOME CUSTOMERS STILL HAVING ISSUES
Standard Bank also responded to some of the complaints on X, telling its customers that the issue had been resolved around 14:00. However, some said this morning they still had problems.
“Cellphone banking still not working until now… Nothing has recovered.”
“Yoh poor service from @StandardNankZA I received a proof of payment but never received money to my Account.”
HAVE YOU ALSO BEEN AFFECTED BY THE STANDARD BANK APP AND INTERNET BANKING ISSUES?
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