Locations of SA’s best – and worst – 10111 response times revealed
Worryingly, fewer than HALF of all police stations dialled actually answered their phones in this survey regarding 10111 response times.
We all know that calling 10111 during an emergency is a nightmare in itself. However, some South Africans have it worse than others – and it all comes down to the lottery of where you live…
Where are the best and worst 10111 response times in South Africa?
Two regions have been clearly identified as both the best and the worst in terms of response times. A DA-led survey perhaps churned out no surprised with its number one pick – but the situation across its provincial border couldn’t be any more different.
The best… Western Cape
- The province was ranked first amongst eight other competitors for its 10111 response times
- An estimated 77% of stations were able to respond to a distress call ‘within two minutes’.
- This is way higher than the average number for the rest of SA.
- However, there’s still work to be done – just under a quarter of provincial stations failed to answer at all.
The worst… Eastern Cape
- The Eastern Cape finished bottom of all nine provinces surveyed.
- Embarrassingly, 18 of the 30 stations called did not have a working phone line.
- Four of the provincial stations surveyed only answered 10111 calls after two minutes or more of dialling.
- In summary, only 27% of stations in the Eastern Cape are properly equipped to respond to emergency calls.
And the rest… All of South Africa
- Under half of the 270 SAPS stations surveyed by the DA (44%) actually answered the phone.
- Roughly 40% of this sample size had faulty numbers – or ‘were not operable’.
- Of the hundreds of stations called, 15% did not even answer their phones at all, despite two minutes of ringing.
- Six of the nine worst stations for murder and rape (as per SAPS crime stats) also didn’t pick-up.
DA lash out at Bheki Cele after SAPS station experiment
Andrew Whitfield is the Shadow Minister of Police. He presented the survey data on Monday, and was horrified by the results. The DA representative is pointing the finger squarely at his opposite number in government, Bheki Cele – who has been accused of ‘ignoring the real issues’ in Mzansi.
“If SAPS members are not even able to answer the public’s calls, how can it possible effectively fight crime? Bheki Cele has shown time after time that he would rather pose for cameras pouring alcohol down drains than trying to fix the basic problems within the police service.”
“The DA is sick and tired of seeing the people of South Africa suffer under the Police Minister’s lack of leadership. For this reason, the DA will tomorrow march to his office in Pretoria, with the clear message that enough is enough and he must go.” | Andrew Whitfield
/cloudfront-us-east-1.images.arcpublishing.com/gray/RDUJBOYFCBAXRCGGFYQPQNOF5Q.jpg){kind=small}
