R350 recipients told to contact SASSA – if they receive this SMS

The South African Social Security Agency (SASSA) has warned COVID-19 R350 Social Relief of Distress (SRD) grant recipients about an SMS issue.

What is the issue SASSA is warning recipients about?

SASSA says clients who receive an SMS that indicate their mobile number has changed, but have not initiated the change, are urged to report the matter to SASSA. Clients are informed to click on the link in the SMS.

ALSO READ: October SASSA payments – Here’s when you can collect your grant

This will allow them to report the unauthorised cellphone number change. The link that is provided is a unique one. If a client types in an ID number that does not match the link, it will fail.

A phone number can also be called to report the matter

If the client is unable to click the link, SASSA also encourages them to call 0800 60 10 11.

“#COVID19SRD Should a client receive an SMS indicating that their mobile number has changed, but they did not initiate the change, they are urged to click on the link provided in the SMS to report unauthorized cell phone number change or call 0800 60 10 11 [1/2] #SASSACARES,” the agency tweeted.

R350 grant: AVOID repeatedly changing bank details says SASSA

In other SASSA news, it was previously reported that the agency has urged beneficiaries of the R350 social relief of distress (SRD) grant to not repeatedly change their bank details.

SASSA says the constant changes in bank details may delay payments. Over the past week, many applicants used social media to express how they felt about having their grant applications denied or experiencing delayed payments.

SASSA stated, among other reasons, that constantly changing bank details on the SRD website is a cause for the payment delays. The agency explained that every time bank details are changed, the beneficiary will have to be verified – causing the delay. Read the full story here.